Customer Help & FAQs

Britannia Stone offers a diverse selection of natural stone products, including building stone, stone roofing tiles, cladding, coping stones, lintels, cills, paving, and decorative items like mill stones and bird baths. Each product is crafted with quality and durability in mind, ensuring a beautiful and lasting addition to both residential and commercial projects.

Yes, many of Britannia Stone’s products are versatile and can be used for both indoor and outdoor applications. For example, our natural stone cladding, paving, and walling are perfect for exterior use, while stone fireplaces, hearths, and feature walls add a classic touch to interior spaces.

Our product range includes a variety of stones such as sandstone, limestone, granite, slate, and reclaimed stone. Each type offers unique textures, colours, and characteristics suited for specific design preferences and project requirements, whether you’re aiming for a rustic, modern, or traditional look.

Yes, Britannia Stone specialises in bespoke stone products tailored to your project’s specifications. From custom-cut lintels and cills to personalized cladding and paving, our team works closely with you to create pieces that perfectly match your design vision and practical needs.

Britannia Stone is committed to sourcing high-quality, environmentally responsible stone products. Many of our stones are locally sourced and include reclaimed options, which reduce environmental impact and support sustainable building practices. We take care to ensure that our products contribute to eco-friendly construction.

Our team at Britannia Stone is available to provide personalized guidance for selecting the right stone product. Whether you need help choosing the perfect cladding style or selecting roofing materials, our experts are here to assist you with recommendations tailored to your project’s requirements, aesthetic goals, and budget.

Yes, all our stock stone products are available to purchase through our website with nationwide delivery.

If you wish to cancel your order, you must do so prior to dispatch, and have received email confirmation from us of the cancellation, in order to receive a full refund.

If your order has already been dispatched, you will incur a return delivery charge of £80.00 per pallet. This will be deducted from any refund due, along with the original delivery charge.If you require a hiab delivery or have difficult access, please contact us to discuss before placing your order.

Contact us with any questions, concerns, or feedback. We will aim to get back to you within 48 hours.

If you wish to place a bulk order, please contact us for a quotation.

Yes, all our prices include VAT at 20%.

Yes, please call us on 0114 2061113 to pay via debit or credit card over the phone.

We do not currently offer trade accounts.

Provided the item has been paid in full we can offer a storage facility until you are ready for your item to be collected or delivered. There may be a small charge for this service.

Standard Delivery has an estimated delivery time of 4-6 working days. Express Delivery has an estimated delivery time of 1-2 working days. Deliveries are made with an 18 ton rigid wagon and the driver will unload using a tail lift and manual pump truck. Deliveries will be made to the kerbside or the bottom of the driveway. Deliveries cannot be made on grass or gravel.

If you require a hiab delivery or have difficult access, please contact us to discuss before placing your order.

We deliver to all postcodes in the UK. For standard deliveries there needs to be enough room for an 18 ton rigid wagon to manoeuvre and for the driver to pull the pallet on to the kerb from the road.

Standard delivery is by manual pump truck and tail-lift. Delivery can only be made to a flat, solid surface. Deliveries cannot be made on grass or gravel.

If you require a crane grab or are unsure whether your address is suitable please contact us at 0114 2061113 or info@britanniastone.co.uk and we will advise you.

For standard orders, you, or someone authorised by you, needs to be present to check that the delivery is as expected in order to sign for the delivery. If no one is available to sign for goods, alternatives can be arranged.

Yes, please contact our customer service team to request special delivery arrangements.

Yes, we can offer next day delivery if your order is placed before 11am that day.

Please contact us directly to arrange.

Yes, we do offer a weekend delivery service. Weekend delivery will need to be arranged in advance and there will be an additional charge.

Please contact support at info@britanniastone.co.uk to arrange.

Items must be returned within 14 days of receiving your order. Items must be returned unused and in the same condition in which they were received, including all the original packaging. To return your product, the return shipping can be arranged by you or by us. If you arrange your own return shipping, goods should be sent to: Britannia Stone, Clifton Works, Hillfoot Road, S3 8AA. Where returns are not due to damage or defect, then you will be responsible for paying the delivery haulage costs and return haulage costs. Where we arrange return shipping, these are charged at £60 (including VAT) per pallet for standard delivery and £80 (including VAT) per pallet for express delivery. All haulage costs incurred will be deducted from the total refund due.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Allow 14 days for the refund to be processed from receipt of returned goods.

Yes, 10%.

Inform us by email within 24 hours of the delivery.  Please include a description and images. We will aim to find the best possible solution, whether that be a refund or replacement.

Whilst we do our utmost to ensure your goods arrive in perfect condition, it is important to allow a total of 5 - 10% for cuts, wastage and breakages when ordering. This is an industry standard.

Opening Hours:

Mon - Fri, 8:00am - 4:00pm
Saturday, 8:00am - 1:00pm
Sunday, Closed

Yes, we are open 8am to 4pm Monday to Friday and 8am to 1pm Saturdays to both trade and public, no appointment required.

If ordering via the website, you will receive an email notification when your order is ready for collection. Please check our opening hours and ensure that the vehicle you are using for collection is suitable for the size of your order.

We have a two-acre yard brimming with reclaimed materials that we welcome you to visit.  We have ample on-site parking. On your arrival, please report to reception. Our friendly staff will be able to give you guidance on finding what you are looking for.